Delivery & Missing Items
Where is your parcel?
In the evening of the day we picked your order, our courier (APC) will send you an email with a consignment (tracking) number.
On these sites you can track your parcel and (if needed) reschedule delivery:
- Track: https://apc-overnight.com/receiving-a-parcel/tracking
Reschedule delivery: https://apccalled.com/
APC uses GPS tracking all the way to handing it over, so a parcel is rarely lost.
Note: Sometimes when the sites are under pressure, you have to try once or twice before they load properly!
FREE working day delivery of orders over £40, otherwise UK mainland* £4.99.
When possible we will also dispatch orders received on Thu evening and Friday morning for Saturday delivery for free (please see details below).
We are currently only able to deliver to England, Scotland (Mainland), Northern Ireland and Wales***. Orders to Scottish Highlands and Islands, Ireland and Channel Island, are only possible with prior agreement (and additional charges will apply).
We aim to deliver 08h00-16h00 within 1-2 working days after an order is placed - Saturdays when possible. We work with the APC OverNight network.
Northern Ireland - we have open up a 2-3 days road service... but it cost £15 extra so order early in the week!
***Some post codes take longer to get to:
- 3 working days from order: AB30, AB33-36, DD8, DD9, DG and TD, BT1-BT48 (NI).
- 4 working days from order: AB37-38, AB42-45, AB53-56, IV21-24, IV26-28, IV40, IV52-54, KW1-14, PA36, PA40, PH30-31, PH33-41,
- 4 working days from order: PA80
Some destinations are also more expensive to ship to, so depending on order size we retain the right to cancel the order and make a refund.
Saturday Courier (Trial)
Orders placed on Thursdays evening and Friday mornings we will try to dispatch for Saturday delivery when possible. Free of charge.
If a delivery fails on a Saturday, then re-delivery will be attempted in line with the standard overnight working day service (next working day), or a card will be left for you to reschedule the delivery.
Standard Delivery Areas
*APC delivery zones A, U & S (zone S may be slower) - we retain the right to cancel and refund orders for delivery outside of these areas.
Please contact us if you have questions: email@example.com
Please contact us directly on firstname.lastname@example.org if you believe that any items or parcels are missing.
It is important that you keep all packaging material, as we will require photos of
- the shipping label on the box
- the box itself showing bottles and filler material as packed
We take photos of consumer order as they are packed to enable us to go back and see what was sent, to enable tracking of where something may have disappeared.