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We are often asked questions by our customers and potential customers, so we thought we would share some of them here with you, as they may well provide some of the answers you are looking for.  If you don't see the answer you need, just get in touch and we will do everything we can to help!

Shipping and Ordering

How long will my order take to be delivered?

We work with various couriers, and they will deliver your order across the UK, please see Deliveries for details, but most areas enjoy a next day service.

Updates to your orders (e.g. when dispatched) will be sent to your email.

If you have any questions, please drop us a line on hello@snscocktails.com.

What payment methods do you accept?

We like to make your shopping as convenient as possible and so we accept an extensive range of online payment methods. We think we have covered them all, but if you have any queries feel free to contact us or send us an email.

If you are a trader or buy larger quantities, please get in touch for a trade account.

Can you ship internationally?

Via the website we only accept UK mainland orders, but please get in touch to discuss orders if you are based elsewhere. We have shipped as far as New Zealand!

General Questions

How can I contact you?

We are always happy to help - you can get in touch by sending us an email to hello@snscocktails.com or message us on Facebook. 

I have received an incorrect item in my order - what do I do?

If you have received an incorrect item with your order then please contact us, and we will try to resolve the issue as soon as possible.

I have a problem with my order - what is your policy on returns and refunds? Cancellations?

Please see our returns policy for details on accepted returns and refunds.

Company Information

Where is SNS Cocktails based?

Shake 'N' Serve Cocktails (SNS Cocktails) is a brand owned and managed by BUOYANT F&B. Buoyant is based in Surrey.  BUOYANT F&B Ltd. is registered in England and Wales (registered number 08779598). Our registered address is in Betchworth, but we have operations and partners across the UK.

Trade / Wholesale

I'm interested in stocking some of your product - do you sell your products wholesale?

We do supply retail businesses on a wholesale basis - get in touch at Trade@SNSCocktails.com to discuss and we can share trade prices.